B2B Order Flow
Every status a B2B order passes through, from quote to completion, and the button that moves it on.
B2B orders move through a fixed set of statuses. The order page shows the progress and the action available next.
Order Lifecycle
QUOTE→PO_RECEIVED→IN_PRODUCTION→QA_REVIEW→PACKED→SHIPPED→DELIVERED→COMPLETED
In production and QA review appear only when needed: an order whose stock is already available goes from PO received straight to Packed. An order shipped in parts shows PROCESSING (partially shipped) until the rest ships.
Statuses and Actions
| Status | Meaning | Next action |
|---|---|---|
| QUOTE | Created, nothing reserved | Confirm Quote (records the PO number) |
| PO_RECEIVED | Customer has committed | Confirm PO & Check Stock |
| IN_PRODUCTION | Stock fell short at allocation | Produce or receive stock, then Check Stock & Pack |
| QA_REVIEW | Waiting for a quality release | Mark QA Passed |
| PACKED | Stock lots reserved for every line | Prepare Shipment |
| PROCESSING | Partially shipped | Ship the rest, or Force Complete |
| SHIPPED | All items shipped; stock deducted | Mark Delivered on the shipment |
| DELIVERED | Customer received the goods | Complete Order |
| COMPLETED | Closed for reporting | - |
On Hold
Until it ships, an order can be paused with Put On Hold and a reason, for example a credit issue. Resume Order continues from where it stopped.
Cancelled
Cancel Order needs a reason and releases the order's stock reservations. Shipped, delivered and completed orders cannot be cancelled; unshipped shipments on the order are cancelled with it.
Completing an Order
Complete Order closes a delivered order. If some items were never shipped, IEMSuite lists them and asks you to confirm; Force Complete closes the order and records that the remaining items were skipped.