Support, Academy & Data Rights
IEMSuite includes an in-app support ticket system, an Academy training/onboarding module, bulk Excel import, and GDPR data export/deletion tools.
Beyond the core inventory and order workflows, IEMSuite includes a few platform-wide tools that don't fit neatly under any one module.
Support Tickets
Open Support in the sidebar to create a ticket, message our team on an open ticket, view your ticket history, and close a ticket once it's resolved. Unread replies are flagged in the sidebar.
Academy
The Academy section provides in-app training videos and tracks your progress through them, so new team members can onboard themselves on how the platform works without leaving the app.
Bulk Import
Rather than entering records one at a time, you can bulk import via Excel/CSV for:
- Products (creates or updates your catalog in one pass)
- Inbound stock logs (receive many lots at once)
- Clients (bulk-load your customer list)
Your Data Rights (GDPR)
From Settings → Profile, you can:
- Export your data - download a copy of your account data
- Request account deletion - starts a grace period before deletion executes, which you can cancel at any time before it completes
- Check your deletion status - see whether a deletion request is pending
Dashboard Alerts
The main Dashboard surfaces proactive alerts - for example, flagging raw materials that are running low against open orders - so you can catch supply issues before they block production or fulfillment.