Support, Academy & Data Rights
IEMSuite includes an in-app support ticket system, an Academy training/onboarding module, bulk Excel import, and GDPR data export/deletion tools.
Beyond the core inventory and order workflows, IEMSuite includes a few platform-wide tools that don't fit neatly under any one module.
Support Tickets
Open Help (the question mark in the header) and choose My support tickets to create a ticket, message our team on an open ticket, view your ticket history, and close a ticket once it's resolved.
Academy
IEMSuite Academy, also under Help, offers guided tours of each module and learning modules, and remembers your progress, so new team members can learn the platform without leaving the app.
Bulk Import
Rather than entering records one at a time, use the supplied Excel (.xlsx) templates to bulk import:
- Products, from Inventory → Products
- Inbound stock, from Inventory → Inbound (receive many lots at once)
- Customers, from Sales → Customers
Your Data Rights (GDPR)
From Workspace settings → My profile, you can:
- Export My Data - download a copy of your account data
- Delete My Account - starts a grace period before deletion executes, which you can cancel at any time before it completes
- Check your deletion status - see whether a deletion request is pending
Dashboard Alerts
Workspace overview surfaces proactive alerts - for example, flagging raw materials that are running low against open orders - so you can catch supply issues before they block production or fulfillment.