Plans & Billing
Understand your subscription, compare available plans and manage billing with the correct payment provider.
Open Workspace settings → Plans & billing for your current subscription and the available plans. Prices and allowances come from the current plan configuration; account-specific agreements may change them.
Current Subscription
The summary shows your plan, subscription status and payment provider. Free access means subscription billing is currently off. An enabled payment system does not, by itself, mean your subscription is active.
Comparing Plans
Switch between monthly and annual billing. Annual cards show the monthly equivalent and the full amount billed annually. Any saving is calculated from those prices. There is no fixed discount that applies to every plan.
Capacity and Features
Plan cards list product, monthly order and warehouse allowances. Team access is described separately from these limits. Core operations include products, customers, orders, shipments, lot tracking, stock movements and FIFO/FEFO allocation. Recipes, quality tools, cost analysis and demand forecasting depend on the available plan capabilities.
Feature access also depends on the permissions assigned to your role. Forecasting may be enabled separately for a workspace. Contact support if your account agreement differs from the displayed offer.
Changing Your Plan
Compare the available plans
Check capacity, included tools and billing frequency.
Select a plan
A member with billing-management permission can start the change.
Review the provider confirmation
Standalone web billing uses Stripe. Embedded store billing opens Shopify for approval.
Check the resulting subscription status
Access updates after the provider confirms the subscription. Returning from checkout alone is not proof of payment.
Payment History
For Stripe subscriptions, Manage billing opens the provider’s billing portal, where available invoices, payment methods and subscription controls are shown. Shopify charges are managed through Shopify. IEMSuite subscription invoices are separate from customer sales or shipment documents.
Workspace Notices
- Trial: the banner uses the recorded trial end date. It becomes more prominent near expiry.
- Payment attention: an unpaid or incomplete subscription displays a billing notice. Dismissing it postpones the reminder for four hours.
- Scheduled cancellation: a notice shows the recorded end date and can be postponed for a day.
- Expired or suspended access: critical notices stay visible. Administrative suspension requires support review; billing information remains accessible to authorized members.
- Two-step verification: eligible accounts without it enabled receive a security reminder. “Not now” postpones it for seven days in that browser.
- Account deletion: a pending-deletion notice remains visible during the cancellation window.
- Offline browser: the connection notice disappears when the browser reports that it is online again.