Common billing questions
Quick answers to the billing questions we hear most. For plan changes, see Changing your plan.
Invoices & payment
Where do I manage billing?
Everything billing-related lives under Settings → Billing, including your current plan and payment details.
What payment methods are supported?
Where billing is enabled, add a payment method under Settings → Billing and keep it current so access continues uninterrupted.
Cancellation & data
What happens if I cancel?
Your operational data isn't deleted by a cancellation. To remove your account and data entirely, use the account-deletion flow, which runs after a grace period. See Exporting your data & closing your account.
Can I export my data first?
Yes - export any time from Settings → Profile. Always export before closing an account.
Access
My workspace is asking me to choose a plan - why?
If billing is enabled and your workspace doesn't have an active plan, you'll be prompted to pick one before continuing. Choose a plan under Settings → Billing.
Who can change billing?
Only users whose role includes billing access - typically admins.