Return requests
Start a return against an eligible delivered order without immediately changing stock.
Sales & business operations
A return request is not sellable stock.
Inspect returned goods before deciding what returns to stock.
For returns teams and warehouse managers
Two RMA records, two stock outcomes
Example: separate RMAs for 14 resellable and 6 scrap units. Each request has one verdict. Credits do not transfer money.
A working day · example scenario
Restocking every returned unit would put damaged goods back into availability. Crediting the order before checking quantities can create a second problem. The physical decision and the accounting record need to stay connected.
Start the RMA from an eligible delivered order. Requesting the return does not change stock, and cumulative quantity checks keep requests within the original ordered quantity.
Each RMA has one verdict for its full quantity. Use separate requests for resellable and scrap quantities. Resellable goods return to stock; scrap is recorded without increasing availability.
Create a linked draft credit note with amount and quantity checks. Duplicate-credit protection keeps a repeat action from creating another credit for the same return.
The returned goods, stock movements and draft credit have a common record to follow.
We separate requesting, inspecting and restocking because those events mean different things. An RMA should preserve that distinction while keeping the commercial follow-up connected to the original order.
See the stock record behind the return →Start a return against an eligible delivered order without immediately changing stock.
Record whether returned units can be resold or must be scrapped.
Add resellable quantities back to stock and record scrap as wastage.
Create a linked draft credit note with quantity and amount checks that prevent duplicate credit.
Not when the request is created. Returned units need an inspection verdict. Resellable quantities can be restocked, while scrap is recorded as wastage.
No. A credit note is an accounting document, and this workflow creates a linked draft. It does not transfer money. The return workflow checks quantities and credit amounts and prevents duplicate credit.